Caracue™

Terms of Service

Effective: 2026-05-02 · Last updated: 2026-06-05

These Terms of Service ("Terms") govern your access to and use of Caracue (the "Service"), operated by Clariti LLC, an Ohio limited liability company ("Caracue", "we", "us", or "our"). By creating an account, downloading the app, or otherwise using the Service, you ("you" or "User") agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

READ SECTION 13 (ARBITRATION AGREEMENT AND CLASS ACTION WAIVER) CAREFULLY. It requires most disputes between us to be resolved through individual binding arbitration rather than in court, and waives your right to participate in class actions. You may opt out of arbitration within 30 days of first accepting these Terms by following the procedure in Section 13.7.

1. Eligibility

You must be at least 17 years old to use the Service. By using the Service, you represent that you meet this requirement and that your use does not violate any law in your jurisdiction.

2. Description of the Service

Caracue is a relationship-support mobile application that delivers AI-generated and library-curated suggestions ("Nudges") informed by calendar metadata you choose to provide and information you input. The Service is intended for personal, non-commercial use by adults seeking to be more thoughtful in their relationships.

The Service is not a substitute for professional relationship counseling, mental health care, medical care, or crisis intervention. See Section 6 for AI-specific disclaimers and Section 7 for safety information.

3. Account Registration

To access certain features you must create an account using Sign in with Apple, Sign in with Google, or another supported method. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate information and to update it as needed.

We may suspend or terminate your account at any time, with or without notice, for conduct we determine in our sole discretion violates these Terms, harms other users, or harms us or third parties.

4. Subscriptions, Billing, and Cancellation

Caracue offers free and paid subscription tiers. Paid subscriptions are billed through the Apple App Store, Google Play, or other supported payment processors. By subscribing you authorize the applicable platform to charge your payment method on a recurring basis (monthly or annual, as selected) until you cancel.

Auto-renewal. Subscriptions automatically renew at the then-current price unless you cancel at least 24 hours before the end of the current billing period, consistent with the applicable platform's terms.

Cancellation. You can cancel anytime through your platform account settings (iOS: Settings → your name → Subscriptions → Caracue; Android: Google Play → Subscriptions → Caracue). Cancellation takes effect at the end of the current billing period. Except where required by law, we do not offer refunds for partial billing periods.

Free trials. If we offer a free trial, your subscription will automatically convert to a paid subscription at the end of the trial unless you cancel before then.

Price changes. We may change subscription prices on prospective renewals. We will notify you reasonably in advance and you may cancel before the new price takes effect.

5. Acceptable Use

You agree not to:

6. AI-Generated Content; No Professional Advice

Nudges and other suggestions in the Service are generated by artificial intelligence systems and a curated content library. AI-generated content is, by its nature, probabilistic and may be inaccurate, incomplete, inappropriate, or out of context. The Service uses safety filters, but no filter is perfect.

You alone are responsible for deciding whether to act on any Nudge. Nothing in the Service constitutes relationship counseling, therapy, mental-health treatment, medical advice, legal advice, financial advice, or any other form of professional advice. Use your own judgment, and seek appropriate professional help when needed.

We disclaim all liability arising from your reliance on AI-generated content to the maximum extent permitted by law. See Sections 11 and 12.

7. Safety; Crisis Resources

Caracue is not a crisis service. If you or your partner are in immediate danger, contact local emergency services. In the United States: 911 for general emergencies, 988 for the Suicide and Crisis Lifeline, 1-800-799-7233 for the National Domestic Violence Hotline.

Partner-linking features are designed for use only between partners who fully and freely consent to share calendar context with each other. Either partner may revoke a link at any time, which immediately deletes shared data on both devices and on our servers. See our Safety page for guidance on partner linking, including in domestic-violence contexts.

8. Your Content

You retain all rights to information and content you provide to the Service, including your partner's name and pronouns, keywords you configure, reflections you write, and free-text you enter (such as "About your household" context) ("Your Content"). You grant us a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Your Content solely as necessary to operate the Service for you, including by transmitting it to third-party AI providers to generate your suggestions when you enable AI features or share calendar data. We do not sell Your Content, and Caracue does not use Your Content to train AI models. We do not control, and make no representation about, how third-party AI providers retain or use the data we transmit to them on your behalf.

You represent that you have all rights necessary to provide Your Content to the Service and that doing so does not violate any law or third-party right (including any privacy right of your partner).

9. Our Intellectual Property

The Service, including its software, designs, trademarks, and the curated nudge library, is owned by Caracue and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial purposes, subject to these Terms. No other rights are granted.

"Caracue" is a trademark of Clariti LLC.

10. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that AI-generated content will be accurate or appropriate; that the Service will achieve any particular relationship, wellness, or other outcome; or that the Service will be available in any particular jurisdiction. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CARACUE, CLARITI LLC, OR ANY OF ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

These limitations apply to the fullest extent permitted by law, even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in those jurisdictions our liability will be limited to the smallest extent permitted by law.

13. Arbitration Agreement and Class Action Waiver

13.1 Agreement to Arbitrate

You and Caracue agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with us ("Dispute") will be resolved by individual binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, except as modified by this Section. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

13.2 Pre-Filing Notice and Informal Resolution

Before initiating arbitration, you agree first to send us a written notice of the Dispute by emailing legal@caracue.com and including your name, contact information, the nature of the Dispute, and the relief you seek. We will attempt to resolve the Dispute informally for at least 30 days after receipt of the notice. If we cannot resolve it within that period, either party may proceed to arbitration.

13.3 Arbitration Procedure

The arbitration will be conducted by a single arbitrator. The seat of arbitration will be Franklin County, Ohio, unless you and we agree otherwise; for claims under $25,000 the arbitration will be conducted by submission of documents without an in-person hearing unless the arbitrator determines otherwise. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. The AAA's rules and forms are available at www.adr.org.

13.4 Class Action Waiver

YOU AND CARACUE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable, then the entirety of this Section 13 will be null and void with respect to the affected claim, but will remain enforceable as to all other claims.

13.5 Carve-Outs

Notwithstanding the foregoing, either party may (a) bring an individual action in small-claims court for any Dispute that qualifies; and (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual-property rights.

13.6 Arbitration Fees

We will pay the AAA filing fees and arbitrator fees to the extent required by AAA rules and applicable consumer arbitration procedures. Each party will bear its own attorneys' fees and costs unless the arbitrator finds otherwise.

13.7 Right to Opt Out of Arbitration

You may opt out of this arbitration agreement (Section 13) within 30 days of first accepting these Terms by sending a written opt-out notice to legal@caracue.com containing your name, the email associated with your account, and a clear statement that you wish to opt out. If you opt out, all other parts of these Terms will continue to apply.

14. Governing Law; Forum

These Terms and any Dispute (whether in arbitration or in court) will be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict-of-laws principles. Subject to Section 13, the exclusive jurisdiction and venue for any action not subject to arbitration will be the state and federal courts located in Franklin County, Ohio, and you and we consent to the jurisdiction of those courts.

15. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Caracue, Clariti LLC, and its officers, members, employees, contractors, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) Your Content; (d) your violation of any third-party right, including any privacy right of a partner you link with; or (e) any relationship, household, or interpersonal harm alleged to result from a Nudge or other Service output.

16. Termination

You may stop using the Service at any time. You may delete your account from within the app (Settings → Advanced → Delete account), which immediately initiates deletion of your account and personal data per our Privacy Policy.

We may suspend or terminate your access to the Service at any time, with or without notice, including for any violation of these Terms. Upon termination your license to use the Service ends. Sections 8 (Your Content), 9 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Arbitration), 14 (Governing Law), 15 (Indemnification), and 17–20 will survive termination.

17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email (if we have your email) or through the Service before they take effect. Your continued use of the Service after the effective date of an updated version of the Terms constitutes acceptance of the change. If you do not agree to a change, you must stop using the Service before the change takes effect.

18. Apple App Store and Google Play Additional Terms

If you obtained the Service from the Apple App Store, you acknowledge that these Terms are between you and Caracue, not Apple, and that Apple has no obligation to provide maintenance or support for the Service. Apple is a third-party beneficiary of these Terms and may enforce them against you.

If you obtained the Service from Google Play, similar provisions apply with respect to Google. The Service may not be exported in violation of U.S. export laws or to any country, person, or entity subject to U.S. export restrictions.

19. Severability; Waiver; Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver of that right or provision. These Terms (together with our Privacy Policy) constitute the entire agreement between you and us regarding the Service and supersede all prior agreements on that subject.

20. Contact

Questions about these Terms? Use our support form with topic "Legal", or email legal@caracue.com.

Clariti LLC
State of Ohio